Terms & conditions

Article 1: Purpose

These general terms and conditions of rental concern the electronic rental of apartments between SEG and its customers.

Article 2: Website publisher

Company name:
SEG Sarl
Registered office:
9 rue Jules Ferry, 92400 Courbevoie
Registration number (SIREN):
904 031 846 R.C.S. Nanterre
Intra-community VAT number:
FR91904031846

Article 3: Characteristics of the goods and availability

We make every effort to provide the most accurate information on rental apartments. However, the photographs are only indicative and have no contractual value.

Online apartments for which the mention "full" does not appear are available. If the apartment is unavailable after the order has been placed, SEG will inform the client by email or post or telephone. The reservation will be cancelled and the customer will have the choice between another stay of the same value, a voucher or a refund.

Article 4: Conclusion of the contract

Before booking, you check the details that you can change and confirm the order when it is in accordance with your wishes. You will then be directed to a summary of your order. When you confirm this summary, it constitutes acceptance of these general rental conditions. After paying for your reservation, you will receive an email confirming that it has been processed.

Unless proven otherwise, the data recorded by SEG constitutes proof of all transactions between SEG and its customers.

These general rental conditions are subject to change at any time. It is your responsibility to consult them regularly. The applicable conditions are those in force on the date of booking. You can request to view a previous version of these rental terms and conditions for a previously made booking. To do this, use the "Contact" page accessible from the site's homepage.

Article 5 : price

The prices displayed on the site are indicated in euros, including all French taxes. No dispute concerning the price of the stay can be taken into account after the contract has been signed. It is up to you to assess before signing whether the price suits you. Additional charges must be paid to the owner or his representative at the end of the stay.

Article 6: Payment

SEG uses the online payment system Stripe. It allows secure payment by credit card.

SEG also uses the LCL Monem terminal.

Article 7: Security deposit

The security deposit you are asked to pay is intended to cover possible damage to the home, but this amount does not limit your liability in the event of more serious damage. Entry to the premises is subject to payment.

If no damage is noted when the tenant(s) or the group leaves and if all outstanding charges (in particular special requests not paid at the time of booking) have been paid, the security deposit will be returned directly to you within a minimum period of FIFTEEN (15) days. In principle, and unless otherwise instructed, the security deposit is refunded to the signatory of the contract.

In other cases, the security deposit will be returned minus any necessary rental repairs or replacement of equipment. A detail of the repairs carried out and the charges taken will be sent to the tenant.

As some damage is not necessarily visible when the occupants leave, we reserve the right to charge for any damage observed even after departure. In addition, if the repair of the damage prevents the apartment from being re-rented for the duration of the repair, the days when the apartment is not available will be charged at the rate of €250 / day.

Article 8: Insurance

You assume, in addition to the rental costs, any damage caused to the premises, as well as the cost of replacing any lost, destroyed or deteriorated object, excess consumption of electricity, water, etc. You are liable for any damage that you or persons accompanying you may cause intentionally or negligently.

It is your responsibility to check that you have multi-risk insurance covering this type of stay.

It is also your responsibility to take out cancellation insurance if you wish.

Article 9: Arrival and departure – Late departures – Non-return of keys

We will receive you for the arrival formalities. As a general rule, the arrival appointment will be from 4 p.m. to 8 p.m., and unless otherwise specified, at the rental address. You will need to advise us of your approximate time of arrival. This notice is imperative if the arrival does not take place on the date stipulated in the contract. Very late arrivals give rise to additional hospitality charges to compensate the staff. They are 50 euros including VAT for arrivals after 8 p.m. and before 9 p.m. Beyond that, we can no longer guarantee your reception and we ask you to plan your accommodation and call us to schedule an arrival appointment the next day. Under no circumstances can we be held responsible for your delay, nor can we bear the costs incurred for your accommodation and meals if you are unable to show up during the scheduled reception hours. If you do not show up for the scheduled appointment without informing the person in charge of reception of your absence, you will lose all rights to the rental. The full amount of the rental will then be invoiced and we can immediately re-let the premises.

If you notice any damage on arrival, you must inform us as soon as possible and in any case within 24 hours.

Departures must take place no later than 10 a.m., unless otherwise stipulated. We insist on respecting the agreed time, as the cleaning staff intervenes on very short deadlines, we ask you to make it easier for them, as we asked the tenants who preceded you.

Late departures, unless previously agreed, will give rise to an additional charge of 50 euros including VAT.

In the event of non-return of the keys at the end of the rental, a fixed fee of 50 euros including VAT will be charged.

Article 10: animals

Despite all the affection we have for our animal friends, they are not accepted. We reserve the right to refuse access to any animal on the property. Failure to comply with this ban may result in the application of a penalty of €250.

Article 11: Smokers

Smoking is not allowed inside the apartments or in the common areas. In the event of non-compliance with this prohibition, deodorization costs may be charged up to €250.

Article 12: Reception capacity

You must respect the number of people staying that you indicate when making your reservation, which determines the amount of the tourist tax and the insurance coverage.

In the event that the maximum number of occupants/residents is exceeded without an agreement, the immediate departure of as many people as necessary to remain within the limits of the maximum capacity of the accommodation may be required, without notice or reimbursement or compensation. However, both occasional and occasional visits are not forbidden (even from your mother-in-law).

Section 13: supplies

Your rental has kitchen equipment, crockery, furniture and bedding. The quantity of this equipment is related to the number of people provided for in the contract (the garden furniture is not necessarily the same number as the number of people authorised to access the rental). Sheets and household linen (towels, tea towels) are provided. The premises will be returned to you in a perfect state of cleanliness and the machines in working order. You must absolutely refrain from throwing objects into sinks, washbasins, showers, toilets, which are likely to obstruct them, otherwise you will be liable for the costs incurred for the restoration of these installations. Before you leave, you must return all the pieces of furniture to the place where they were when you arrived. The movement of elements from one apartment to another will give rise to an additional invoice of 50 euros including tax.

Article 14: nuisances

We thank you for respecting the premises and the other tenants by taking care to avoid nuisances, especially noise. We cannot be held responsible for irregularities or lack of respect from each tenant or the neighborhood (nocturnal disturbance, etc.)

The organization of receptions, the playing of loud music and the exercise of any commercial or professional activity are prohibited.

Article 15: Cleaning

You must use the premises sensibly and ensure that they are properly maintained. The premises must be returned to a normal state of cleanliness at the time of departure (washing and storage of dishes done, sheets and towels gathered, floors washed, bins removed, etc.). A departure cleaning is included in the rental price, which corresponds to a fixed order. It is therefore included for a dwelling left in a normal state of rental use. We reserve the right to charge and deduct from the security deposit the additional cleaning hours that would be caused by a manifestly abusive situation on this point.

Article 16: Cancellation or modification by the client

It is recalled that in accordance with the provisions of Article L. 221-28 of the Consumer Code (Code de la consommation), no right of withdrawal is applicable.

Bookings may be modified and/or refundable according to the modification and refund conditions associated with the selected rate. Deductions from the booking price may be applied depending on the date of your change and/or cancellation request.

Article 17: Personal data

The information collected during your booking is recorded in a computerised file by SEG to process and execute bookings made on the Website, if necessary to manage the operation of the Customer Area, to propose personalised offers and services and to combat fraud. The legal basis for the processing is: performance of the contract and consent.

The data collected will only be communicated to the following recipients: the company's management, the litigation department.

The data is kept for the duration of the contractual relationship and for the following 5 years.

You can access your data, rectify it, request its deletion or exercise your right to restrict the processing of your data. You can withdraw your consent to the processing of your data at any time, object to the processing of your data or exercise your right to data portability.

Visit the cnil.fr website for more information about your rights.

To exercise these rights or for any questions about the processing of your data in this system, you can send your requests via the "Contact" section accessible from the home page of the site.

If, after contacting us, you believe that your "Data Protection Freedoms" rights have not been respected, you can file a complaint with the CNIL.

Article 18: Applicable law

These general terms and conditions are subject to French law. Any dispute relating to their interpretation and/or execution shall be subject to the French courts.

Article 19: Intellectual Property

All texts, comments, photos, trademarks, illustrations and images reproduced on the https://celine-ting.smoobu.net/ website are protected by intellectual property rights and for the whole world. Any total or partial reproduction of the https://celine-ting.smoobu.net/ site is strictly prohibited.

Article 1: Purpose

These general terms and conditions of rental concern the electronic rental of apartments between SEG and its customers.

Article 2: Website publisher

Company name:
SEG Sarl
Registered office:
9 rue Jules Ferry, 92400 Courbevoie
Registration number (SIREN) with the Nanterre Trade and Companies Register
904 031 846
Intra-community VAT number:
FR91904031846

Article 3: Characteristics of the goods and availability

We make every effort to provide the most accurate information on rental apartments. However, the photographs are only indicative and have no contractual value.

Online apartments for which the mention "full" does not appear are available. If the apartment is unavailable after the order has been placed, SEG will inform the client by email or post or telephone. The reservation will be cancelled and the customer will have the choice between another stay of the same value, a voucher or a refund.

Article 4: Conclusion of the contract

Before booking, you check the details that you can change and confirm the order when it is in accordance with your wishes. You will then be directed to a summary of your order. When you confirm this summary, it constitutes acceptance of these general rental conditions. After paying for your reservation, you will receive an email confirming that it has been processed.

Unless proven otherwise, the data recorded by SEG constitutes proof of all transactions between SEG and its customers.

These general rental conditions are subject to change at any time. It is your responsibility to consult them regularly. The applicable conditions are those in force on the date of booking. You can request to view a previous version of these rental terms and conditions for a previously made booking. To do this, use the "Contact" page accessible from the site's homepage.

Article 5 : price

The prices displayed on the site are indicated in euros, including all French taxes. No dispute concerning the price of the stay can be taken into account after the contract has been signed. It is up to you to assess before signing whether the price suits you. Additional charges must be paid to the owner or his representative at the end of the stay.

Article 6: Payment

SEG uses the online payment system Stripe. It allows secure payment by credit card.

SEG also uses the LCL Monem terminal.

Article 7: Security deposit

The security deposit you are asked to pay is intended to cover possible damage to the home, but this amount does not limit your liability in the event of more serious damage. Entry to the premises is subject to payment.

If no damage is noted when the tenant(s) or the group leaves and if all outstanding charges (in particular special requests not paid at the time of booking) have been paid, the security deposit will be returned directly to you within a minimum period of FIFTEEN (15) days. In principle, and unless otherwise instructed, the security deposit is refunded to the signatory of the contract.

In other cases, the security deposit will be returned minus any necessary rental repairs or replacement of equipment. A detail of the repairs carried out and the charges taken will be sent to the tenant.

As some damage is not necessarily visible when the occupants leave, we reserve the right to charge for any damage observed even after departure. In addition, if the repair of the damage prevents the apartment from being re-rented for the duration of the repair, the days when the apartment is not available will be charged at the rate of €250 / day.

Article 8: Insurance

You assume, in addition to the rental costs, any damage caused to the premises, as well as the cost of replacing any lost, destroyed or deteriorated object, excess consumption of electricity, water, etc. You are liable for any damage that you or persons accompanying you may cause intentionally or negligently.

It is your responsibility to check that you have multi-risk insurance covering this type of stay.

It is also your responsibility to take out cancellation insurance if you wish.

Article 9: Arrival and departure – Late departures – Non-return of keys

We will receive you for the arrival formalities. As a general rule, the arrival appointment will be from 4 p.m. to 8 p.m., and unless otherwise specified, at the rental address. You will need to advise us of your approximate time of arrival. This notice is imperative if the arrival does not take place on the date stipulated in the contract. Very late arrivals give rise to additional hospitality charges to compensate the staff. They are 50 euros including VAT for arrivals after 8 p.m. and before 9 p.m. Beyond that, we can no longer guarantee your reception and we ask you to plan your accommodation and call us to schedule an arrival appointment the next day. Under no circumstances can we be held responsible for your delay, nor can we bear the costs incurred for your accommodation and meals if you are unable to show up during the scheduled reception hours. If you do not show up for the scheduled appointment without informing the person in charge of reception of your absence, you will lose all rights to the rental. The full amount of the rental will then be invoiced and we can immediately re-let the premises.

If you notice any damage on arrival, you must inform us as soon as possible and in any case within 24 hours.

Departures must take place no later than 10 a.m., unless otherwise stipulated. We insist on respecting the agreed time, as the cleaning staff intervenes on very short deadlines, we ask you to make it easier for them, as we asked the tenants who preceded you.

Late departures, unless previously agreed, will give rise to an additional charge of 50 euros including VAT.

In the event of non-return of the keys at the end of the rental, a fixed fee of 50 euros including VAT will be charged.

Article 10: animals

Despite all the affection we have for our animal friends, they are not accepted. We reserve the right to refuse access to any animal on the property. Failure to comply with this ban may result in the application of a penalty of €250.

Article 11: Smokers

Smoking is not allowed inside the apartments or in the common areas. In the event of non-compliance with this prohibition, deodorization costs may be charged up to €250.

Article 12: Reception capacity

You must respect the number of people staying that you indicate when making your reservation, which determines the amount of the tourist tax and the insurance coverage.

In the event that the maximum number of occupants/residents is exceeded without an agreement, the immediate departure of as many people as necessary to remain within the limits of the maximum capacity of the accommodation may be required, without notice or reimbursement or compensation. However, both occasional and occasional visits are not forbidden (even from your mother-in-law).

Section 13: supplies

Your rental has kitchen equipment, crockery, furniture and bedding. The quantity of this equipment is related to the number of people provided for in the contract (the garden furniture is not necessarily the same number as the number of people authorised to access the rental). Sheets and household linen (towels, tea towels) are provided. The premises will be returned to you in a perfect state of cleanliness and the machines in working order. You must absolutely refrain from throwing objects into sinks, washbasins, showers, toilets, which are likely to obstruct them, otherwise you will be liable for the costs incurred for the restoration of these installations. Before you leave, you must return all the pieces of furniture to the place where they were when you arrived. The movement of elements from one apartment to another will give rise to an additional invoice of 50 euros including tax.

Article 14: nuisances

We thank you for respecting the premises and the other tenants by taking care to avoid nuisances, especially noise. We cannot be held responsible for irregularities or lack of respect from each tenant or the neighborhood (nocturnal disturbance, etc.)

The organization of receptions, the playing of loud music and the exercise of any commercial or professional activity are prohibited.

Article 15: Cleaning

You must use the premises sensibly and ensure that they are properly maintained. The premises must be returned to a normal state of cleanliness at the time of departure (washing and storage of dishes done, sheets and towels gathered, floors washed, bins removed, etc.). A departure cleaning is included in the rental price, which corresponds to a fixed order. It is therefore included for a dwelling left in a normal state of rental use. We reserve the right to charge and deduct from the security deposit the additional cleaning hours that would be caused by a manifestly abusive situation on this point.

Article 16: Cancellation or modification by the client

It is recalled that in accordance with the provisions of Article L. 221-28 of the Consumer Code (Code de la consommation), no right of withdrawal is applicable.

Bookings may be modified and/or refundable according to the modification and refund conditions associated with the selected rate. Deductions from the booking price may be applied depending on the date of your change and/or cancellation request.

Article 17: Personal data

The information collected during your booking is recorded in a computerised file by SEG to process and execute bookings made on the Website, if necessary to manage the operation of the Customer Area, to propose personalised offers and services and to combat fraud. The legal basis for the processing is: performance of the contract and consent.

The data collected will only be communicated to the following recipients: the company's management, the litigation department.

The data is kept for the duration of the contractual relationship and for the following 5 years.

You can access your data, rectify it, request its deletion or exercise your right to restrict the processing of your data. You can withdraw your consent to the processing of your data at any time, object to the processing of your data or exercise your right to data portability.

Visit the cnil.fr website for more information about your rights.

To exercise these rights or for any questions about the processing of your data in this system, you can send your requests via the "Contact" section accessible from the home page of the site.

If, after contacting us, you believe that your "Data Protection Freedoms" rights have not been respected, you can file a complaint with the CNIL.

Article 18: Applicable law

These general terms and conditions are subject to French law. Any dispute relating to their interpretation and/or execution shall be subject to the French courts.

Article 19: Intellectual Property

All texts, comments, photos, trademarks, illustrations and images reproduced on the https://celine-ting.smoobu.net/ website are protected by intellectual property rights and for the whole world. Any total or partial reproduction of the https://celine-ting.smoobu.net/ site is strictly prohibited.